Frequently Asked Questions

Everything you need to know about your Crew beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow your package's journey.

Are Crew products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Crew products are 100% cruelty-free and formulated without any animal-derived ingredients.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their products sooner.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Crew beauty products to more countries very soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.